Fox News Has Highest Customer Satisfaction Rating Among News Sites – By Far

ForSee ASCI customer satisfaction study - news and information sites

Which news site has the highest customer satisfaction rating? – by far. Who fared the worst? These are the findings of the annual ForeSee American Customer Satisfaction Index (ACSI) E-Business Report that was … [Continue reading]

Look at That, a Google+ Audience That is Largely Female

Google+ audience by gender

The demographics of Google+ are typically described as predominantly male and young. But that is not always the case; sites that are geared towards women are drawing a Google+ audience that is largely female. For example, take a look at the +1 … [Continue reading]

Yahoo! Search Data (@YahooSearchData) a Good Source of Trending Topics for Lifestyle Publishers

Yahoo! Search Data - @YahooSearchData on Twitter

Now that the Hot Searches list on Google Trends has been stripped down publishers are moving to other sources for monitoring search trends. Specific to lifestyle publishers the Google data was never all that useful anyway since it was dominated … [Continue reading]

Local TV News Teams Having Fun with Pinterest

Matt Mosler and Mallory Hardin - KARK 4 Today

While Pinterest is a natural fit for lifestyle publishers there are good opportunities for broadcast media too. Today Kim Wilson and I are leading a social media workshop for a group of local TV and radio stations. In preparing for the Pinterest … [Continue reading]

Media Relations Gone Wrong: How Not to Pitch a Journalist (Video)

media relations mistakes - how not to pitch a journalist

The Internet and social media have certainly made it easier to conduct media relations in a more efficient and less intrusive way. At my first PR job I had to type in contact addresses from the hard-copy Bacon’s guide so we could mail merge and … [Continue reading]

SEO Metrics for Publishers: How are You Tracking and Measuring Success?

up and down arrows

Your sites have been audited, improvements have been made and there is more to come in the road map. The technical, editorial and marketing teams are trained in SEO best practices and are integrating them into the daily workflow. Sounds good, but are … [Continue reading]

The Fastest and Slowest News Sites in 2012

Google PageSpeed logo

It has been a couple years now since page speed has been an official Google ranking factor and one year since the launch of PageSpeed Online, the Web-based version of Google's tool for analyzing site performance. So I thought I'd check in on the … [Continue reading]

MLB Teams on Twitter and Facebook: Two-Year Growth Rates

Phillies Phanatic

With a new baseball season underway I thought I’d check in on the 30 MLB teams on Twitter and Facebook. Which teams are seeing the most growth? I have not done a sports team comparison post in quite a while, mainly because the figures quickly … [Continue reading]

Pinterest Traffic to Magazine Sites Up 141% But Figures Still Modest

Pinterest traffic trends

Yes, this is indeed another post about Pinterest. But fear not, I come with real data to share albeit it in aggregated and anonymized format. It is well established that Pinterest offers great opportunities for lifestyle publishers but how well is … [Continue reading]

Pew Study: Facebook Users Get 70% of News Links from Friends and Family, Not News Orgs

Pew Research Center - State of the News Media 2012 - news sources

The Pew Research Center’s The State of the News Media 2012 is out and the section on What Facebook and Twitter Mean for News makes for an interesting read. The figures on where users get their news links from is already being covered as a sign … [Continue reading]